Parimatch Responsible Gambling

Nobody under 18 is allowed to use the platform. Parimatch can request age verification at any time and will suspend accounts until proper documentation comes through. Players must provide valid proof of identity (passport, driving licence, or national ID) along with evidence of residence. Deposits and bets are blocked until the process is complete. Failure to submit a valid document leads to account closure.
Parents and guardians should consider installing filtering software to prevent underage access to gambling sites. Free options like betblocker.org or gamban.com (free trial) are available.

Gambling addiction builds up gradually. The platform runs a proprietary internal system that flags risky behaviour, including repeated losses, potential financial distress, signs of mental health issues, or abusive communication with staff. Flagged users are contacted by Customer Service to assess the situation and discuss self-limitation or self-exclusion options.
Some warning signs to watch for in your own behaviour include spending more money or time on betting than planned, thinking about gambling constantly, using it as an escape from stress, hiding your activity from others, borrowing money to keep playing, and feeling anxious or irritable when you try to stop.

A few habits that help keep gambling in check.

• Never borrow money to gamble;
• Set a loss budget before you start and do not go past it;
• Use the self-limitation tools built into the platform;
• Take frequent breaks. Alternate gambling with other activities;
• Do not play when you are stressed, upset, or under the influence;
• Remember it is a game, not a financial plan.

For a more structured self-assessment, Gamblers Anonymous offers a 20-question test at www.gamblersanonymous.org along with information about virtual and in-person meetings worldwide.

Parimatch provides several ways to manage your activity. Players are regularly reminded about these options.

• Spend limit. Cap how much you can spend over a set period;
• Deposit limit. Control how much goes into your account per day, week, or month;
• Session time limit. Set a maximum playing session length;
• Time-out. Temporarily pause your account for anywhere from 1 day to 6 weeks. Recommended for anyone going through changes in personal circumstances or showing early signs of addictive behaviour.

When gambling stops being fun and turns into something you cannot walk away from, self-exclusion is the next step. Contact the Support Team via email or live chat to activate it. You choose the period.
Once self-excluded, you will not be able to create a new account, place bets, deposit funds, or receive marketing materials from the operator or its affiliates.
Parimatch strongly recommends speaking with a mental health professional at this stage. External support is also available through Gamblers Anonymous at www.gamblersanonymous.org.uk and Gambling Therapy at www.gamblingtherapy.org.

Parimatch reserves the right to impose exclusion on any player who communicates erratically, shows signs of mental illness, or exhibits excessive dependence on gambling. This is based on the Customer Care team’s assessment.
The platform can also keep accounts closed or deny reactivation requests if reopening poses a risk to the player. The support team is available to help.