Privacy Policy

Parimatch receives information in different ways depending on how you use the platform. Below are the main types of data we may gather:

• Registration details. When you open an account, we ask for your full name, date of birth, email address, phone number, and home address;
• Verification documents. To meet KYC obligations, we may request scans of your passport, Aadhaar card, driving licence, utility bills, or bank statements;
• Financial information. We store records of your deposit and withdrawal history, transaction amounts, and payment methods. Complete card numbers are never kept on our servers;
• Activity data. This covers your betting history, casino activity, bonus usage, login timestamps, and session length;
• Technical information. Your IP address, browser type, device model, operating system, and screen resolution are recorded automatically each time you visit the site;
• Support interactions. We retain copies of emails, live chat transcripts, phone calls, and any other correspondence with our team;
• Browsing behaviour. Pages you open, time spent in each section, clicks, and referral sources are monitored to help us improve the user experience.

Some of this information is provided by you directly. Other data is collected automatically through cookies and similar tracking tools.

We process your personal information for the following reasons:

• Setting up, maintaining, and managing your account;
• Handling deposits, withdrawals, and betting transactions;
• Confirming your identity to satisfy regulatory requirements in India and other jurisdictions;
• Identifying and preventing fraud, money laundering, and other suspicious behaviour;
• Answering your enquiries and delivering customer support;
• Sending account alerts, promotional offers, and platform news. You may opt out of marketing communications at any time;
• Reviewing site usage patterns to enhance functionality and overall experience;
• Fulfilling legal obligations under the applicable gambling regulations.
• We may also reach out to you via SMS, WhatsApp, Telegram, or email if you have given consent to receive such messages.

Parimatch does not sell your personal data to advertisers or marketing agencies.

The protection of your information is a core priority. Here is what we do to maintain security:

• Encryption. All data exchanged between your device and our servers is secured with SSL technology. This applies to registration forms, payment pages, and any other sensitive details you submit;
• Secure storage. Personal data is held on protected servers with limited access. Only authorised employees can view this information, and only when their role requires it;
• Regular audits. We carry out security reviews and vulnerability assessments to detect and address potential weaknesses across our systems;
• Data retention. Information is stored only for as long as it is needed for the purposes described in this policy or as required by law. Once it is no longer necessary, data is securely erased or anonymised.

No online system can guarantee absolute immunity from risks. Data sent over the internet carries a certain level of exposure. However, once your information arrives on our servers, we apply every reasonable measure to keep it protected.

When you visit Parimatch, your browser automatically transmits technical details such as your IP address and device type. We also use cookies to:

• Keep you signed in while you navigate the site;
• Save your preferences and settings;
• Speed up page loading times;
• Track how visitors move through the platform so we can make improvements;
• Display content and offers that may be relevant to you.

You can block or remove cookies through your browser settings. Please note that certain features may not function as expected if you choose to do so.

Parimatch does not sell your information. However, there are situations where we may share it:

• Legal requirements. Courts, regulators, tax authorities, or law enforcement agencies can request data, and we are obliged to comply when the law demands it;
• Fraud investigations. If there is an active enquiry into fraud, match-fixing, or money laundering, we may provide information to sports governing bodies or relevant authorities;
• Service partners. Payment processors, software providers, and support teams require access to certain data in order to carry out their functions. All partners are contractually bound to keep your information confidential;
• Messaging platforms. If we contact you through WhatsApp or Telegram, those services process your phone number under their own privacy policies;
• Business transfers. If Parimatch merges with another company or is acquired, your data may be transferred to the new owner. We would notify you in advance if such a change occurs.

We select our partners with care and verify that they handle your data responsibly.

You have control over your personal data. Here is what you can do:

• Request a copy of all information we hold about you;
• Have incorrect or outdated details corrected;
• Ask for your data to be deleted where permitted by law;
• Object to specific types of processing;
• Unsubscribe from marketing messages at any time;
• Receive your data in a portable format that can be transferred elsewhere.

Contact our support team to submit any of these requests. We aim to respond within 30 days. In some cases, we may need to verify your identity before proceeding.

We revise this policy periodically in response to changes in legislation or improvements to our services. Updated versions are published on this page.
If significant changes are made, we will notify you through the website, app, or email. Continued use of the Parimatch platform after an update is published indicates your acceptance of the revised terms.
We recommend checking this page from time to time to stay informed.

If you have any questions about this policy or the way we process your data, please get in touch with Parimatch customer support. The team is available around the clock via chat or email and is ready to help you with any concerns.